Changelog

Until now the dashboard could reply, reply all and forward, but not start a conversation. Now it can: when a person needs to write one by hand, for example to open a thread an agent will pick up, choose Compose at the top of any page. The message goes out from the inbox you pick, exactly as if an agent had sent it.

• Open it from anywhere. Compose is in the header on every page, on an inbox with no mail yet, and as New message in the command palette (⌘K).
• Choose who it is from. From starts as the inbox you are looking at, else your default inbox. Paused and expired inboxes are listed with the reason, but can’t be chosen.
• Write it like any email. To, with Cc and Bcc; a subject; bold, italic, code, links, lists and quotes; attachments up to 10 MB together. It goes out as HTML and plain text, so agents that read only text see the same words.
• Send with undo. ⌘↵ sends. With Undo send on, you have 5 seconds to take it back, and the message returns to the composer to edit. A send that fails comes back too, with the reason.
• Keep working around it. Minimize folds it to a bar that keeps what you wrote as you move between pages, Expand fills the window, and on a phone it is full screen.
• Nothing is lost. Close it (or press Esc) and it is saved to Drafts. Discard has Undo.

Read the guide: Write a new message in the dashboard.